It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email [email protected] with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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https://www.spectrum.ne
Assurant does not seem to take it into account, but you might want to take a screenshot of the 45 days statement that is there.
Pretty terrible experience all around.
https://www.spectrum.net/support/...ile-device [spectrum.net]
Assurant does not seem to take it into account, but you might want to take a screenshot of the 45 days statement that is there.
Pretty terrible experience all around.
Caught something: Ironically, I just went online, and the Note 4 is no longer on the devices acceptable, when ti was just a few weeks ago. So this is clearly an error on their end and not our fault when they accepted it previously.
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Caught something: Ironically, I just went online, and the Note 4 is no longer on the devices acceptable, when ti was just a few weeks ago. So this is clearly an error on their end and not our fault when they accepted it previously.
Select others select Samsung and enter "note" it will show up.
My screenshot for the approved Trade is attached.
My screenshot for the approved Trade is attached.
I had the same issue with them for my Note4 that was sitting in my drawer. When It was traded in for the Pixel 8 Pro and they sent me all bullcrap. with different models and screen attached.
I inform the State Attorney General's office, BBB, and FCC/FTC and they all become active at the same time. I had a complete video with all the details and also had the original box. I screwed them up and got the Check in the mail in 7 days after State Attorney General's office was involved.
I am attaching the Screenshot.
Send them the screen shot with your IMEI verification please check this is very detailed IMEI Verification Site and give you all the detailed
Validation..
"https://check-imei.net/"
Hope this helps
I inform the State Attorney General's office, BBB, and FCC/FTC and they all become active at the same time. I had a complete video with all the details and also had the original box. I screwed them up and got the Check in the mail in 7 days after State Attorney General's office was involved.
I am attaching the Screenshot.
Send them the screen shot with your IMEI verification please check this is very detailed IMEI Verification Site and give you all the detailed
Validation..
"https://check-imei.net/"
Hope this helps
In my mind, this is entirely bait and switch. Sell you a $1400 phone and now your credit disappears after your return window is closed. I know none of it is on purpose, but their response is so upsetting. Spectrum just refers to Assurant as "they" as if they don't choose who they do business with. Scapegoat 101 and it's maddening. I wouldn't be so upset if the reasons were VALID, but no one can tell me why it's rejected and they all just make stuff up - damaged, screen, IMEI, you owe money. They just tell you whatever to get you off the phone.
In my mind, this is entirely bait and switch. Sell you a $1400 phone and now your credit disappears after your return window is closed. I know none of it is on purpose, but their response is so upsetting. Spectrum just refers to Assurant as "they" as if they don't choose who they do business with. Scapegoat 101 and it's maddening. I wouldn't be so upset if the reasons were VALID, but no one can tell me why it's rejected and they all just make stuff up - damaged, screen, IMEI, you owe money. They just tell you whatever to get you off the phone.
In my mind, this is entirely bait and switch. Sell you a $1400 phone and now your credit disappears after your return window is closed. I know none of it is on purpose, but their response is so upsetting. Spectrum just refers to Assurant as "they" as if they don't choose who they do business with. Scapegoat 101 and it's maddening. I wouldn't be so upset if the reasons were VALID, but no one can tell me why it's rejected and they all just make stuff up - damaged, screen, IMEI, you owe money. They just tell you whatever to get you off the phone.
I inform the State Attorney General's office, BBB, and FCC/FTC and they all become active at the same time. I had a complete video with all the details and also had the original box. I screwed them up and got the Check in the mail in 7 days after State Attorney General's office was involved.
I am attaching the Screenshot.
Send them the screen shot with your IMEI verification please check this is very detailed IMEI Verification Site and give you all the detailed
Validation..
"https://check-imei.net/"
Hope this helps
I did send screenshots from Swappa's IMEI verification page. If I don't get this resolved soon, next step is filing FCC and AG complaints.
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