It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email [email protected] with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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A14 $714
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S23+ $994
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s24 to 24+, got $85 back.. then did a cheapie A phone for a s24... lol evened all out.
I have been stuck in this situation with other phone companies where they will not unlock unless you have had the phone linked/active on the line for a certain number of days even if paid in full.
I have been stuck in this situation with other phone companies where they will not unlock unless you have had the phone linked/active on the line for a certain number of days even if paid in full.
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Pre-ordered gray base S24 256GB (double storage bonus) online on 1/29 with trade in of $50 Walmart AT&T moto g play that I ordered online and picked up from Walmart store. My credit card declined charges from Spectrum on 1/31 so had to tell my bank it is not a fraud charge and then contacted Spectrum chat to charge my card again. Charge went through and the S24 shipped later the same day. S24 was delivered on 2/1 and I shipped my trade-in the same day.
While my trade-in was en route to Assurant, people started reporting their moto g play trade-in was getting denied due to "anti-theft." Checked on AT&T website it allows me to input my trade-in's IMEI and choose phone plans, and checked with several IMEI checker websites that this IMEI is also clean and not blacklisted.
USPS delivery took a while but its tracking finally showed my trade-in was "Delivered, Individual Picked Up at Postal Facility at LEWISVILLE, TX 75029" on 2/8. Assurant website also updated saying they received the trade-in on 2/8, and that it should be assessed by 2/12. Fast forward to 2/13, 14 days from shipment of S24 and the last day I can initiate return of it, no update on Assurant website and my trade-in has not been assessed. I was seriously contemplating initiating the return process of S24, but decided not to avoid further complications and hope for the best my trade-in gets approved. Worst case if Assurant denied my trade-in, I was willing to fight them with my video documentation of factory resetting my trade-in phone showing there are no security locks on it, and then immediately packing it in a shipping box. Fortunately for me today, morning of 2/15, I received email from Assurant stating they approved my trade-in and that I will be receiving a trade-in credit of $700 + 11. Now I am just waiting for the credit to show up on my account.
All in all, this Spectrum online trade-in process was too nerve-racking with too many potential risks of it going all wrong. It was not worth going through for the pre-order double storage bonus. And now that the pre-order bonus is gone, there is almost no reason not to do in store trade-in instead if possible. In fact, I just bought another Walmart moto g ($40 straight talk one this time) and used it to trade it in for another S24 in store today. The trade in was approved on the spot, credit was applied to the purchase immediately, and I was out of the store in less than 30 min. It was a much simpler and smoother process than the online trade in.
Thank you OP for posting this amazing deal and best of luck to you all for getting the deal.
Pre-ordered gray base S24 256GB (double storage bonus) online on 1/29 with trade in of $50 Walmart AT&T moto g play that I ordered online and picked up from Walmart store. My credit card declined charges from Spectrum on 1/31 so had to tell my bank it is not a fraud charge and then contacted Spectrum chat to charge my card again. Charge went through and the S24 shipped later the same day. S24 was delivered on 2/1 and I shipped my trade-in the same day.
While my trade-in was en route to Assurant, people started reporting their moto g play trade-in was getting denied due to "anti-theft." Checked on AT&T website it allows me to input my trade-in's IMEI and choose phone plans, and checked with several IMEI checker websites that this IMEI is also clean and not blacklisted.
USPS delivery took a while but its tracking finally showed my trade-in was "Delivered, Individual Picked Up at Postal Facility at LEWISVILLE, TX 75029" on 2/8. Assurant website also updated saying they received the trade-in on 2/8, and that it should be assessed by 2/12. Fast forward to 2/13, 14 days from shipment of S24 and the last day I can initiate return of it, no update on Assurant website and my trade-in has not been assessed. I was seriously contemplating initiating the return process of S24, but decided not to avoid further complications and hope for the best my trade-in gets approved. Worst case if Assurant denied my trade-in, I was willing to fight them with my video documentation of factory resetting my trade-in phone showing there are no security locks on it, and then immediately packing it in a shipping box. Fortunately for me today, morning of 2/15, I received email from Assurant stating they approved my trade-in and that I will be receiving a trade-in credit of $700 + 11. Now I am just waiting for the credit to show up on my account.
All in all, this Spectrum online trade-in process was too nerve-racking with too many potential risks of it going all wrong. It was not worth going through for the pre-order double storage bonus. And now that the pre-order bonus is gone, there is almost no reason not to do in store trade-in instead if possible. In fact, I just bought another Walmart moto g ($40 straight talk one this time) and used it to trade it in for another S24 in store today. The trade in was approved on the spot, credit was applied to the purchase immediately, and I was out of the store in less than 30 min. It was a much simpler and smoother process than the online trade in.
Thank you OP for posting this amazing deal and best of luck to you all for getting the deal.
Today I will be upgrading my brand new 2nd and 3rd lines S24 I added yesterday. Going to a P8P and an S24+ and going to call it good. No MM for me but it will be a wash with two nicer phones, one of which I plan to use after the 60 days.
I think the problem is when I moved 6 months ago, I went in store to set up Internet service with spectrum and they were offering one free phone line.
They screwed up a number of things, and it had always said "128GB S22+" under my spectrum account (as I was using the phone up until I sent it to Assurant for trade in).
So I'm thinking Assurant is just going off spectrums information, if you already had the phone linked to your account.
Otherwise there's no reason why the phone should have come up as 128gb instead of 256gb. Still have the box, with the IMEI/etc. on it and it says 256GB as does the settings menu in the phone (which j took pictures of before sending the phone in).
Again, just going to accept the adjusted trade in value and move on.
Definitely going to do this in store in the future, to avoid this type of thing again.
Yes, agreed they should have but people have to think about scenarios that get played out on minimal paid employees there who really don't give a shiet.
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Pre-ordered gray base S24 256GB (double storage bonus) online on 1/29 with trade in of $50 Walmart AT&T moto g play that I ordered online and picked up from Walmart store. My credit card declined charges from Spectrum on 1/31 so had to tell my bank it is not a fraud charge and then contacted Spectrum chat to charge my card again. Charge went through and the S24 shipped later the same day. S24 was delivered on 2/1 and I shipped my trade-in the same day.
While my trade-in was en route to Assurant, people started reporting their moto g play trade-in was getting denied due to "anti-theft." Checked on AT&T website it allows me to input my trade-in's IMEI and choose phone plans, and checked with several IMEI checker websites that this IMEI is also clean and not blacklisted.
USPS delivery took a while but its tracking finally showed my trade-in was "Delivered, Individual Picked Up at Postal Facility at LEWISVILLE, TX 75029" on 2/8. Assurant website also updated saying they received the trade-in on 2/8, and that it should be assessed by 2/12. Fast forward to 2/13, 14 days from shipment of S24 and the last day I can initiate return of it, no update on Assurant website and my trade-in has not been assessed. I was seriously contemplating initiating the return process of S24, but decided not to avoid further complications and hope for the best my trade-in gets approved. Worst case if Assurant denied my trade-in, I was willing to fight them with my video documentation of factory resetting my trade-in phone showing there are no security locks on it, and then immediately packing it in a shipping box. Fortunately for me today, morning of 2/15, I received email from Assurant stating they approved my trade-in and that I will be receiving a trade-in credit of $700 + 11. Now I am just waiting for the credit to show up on my account.
All in all, this Spectrum online trade-in process was too nerve-racking with too many potential risks of it going all wrong. It was not worth going through for the pre-order double storage bonus. And now that the pre-order bonus is gone, there is almost no reason not to do in store trade-in instead if possible. In fact, I just bought another Walmart moto g ($40 straight talk one this time) and used it to trade it in for another S24 in store today. The trade in was approved on the spot, credit was applied to the purchase immediately, and I was out of the store in less than 30 min. It was a much simpler and smoother process than the online trade in.
Thank you OP for posting this amazing deal and best of luck to you all for getting the deal.
You can imagine if you went through the process and Assurant processed the trade in within a week and you had not read anything about the Walmart issue then you probably would be fine with how everything went. That was my experience last year. This year stressed me out for several days, but like you it worked out in the end.
Device and Offer Details
Make: Samsung
Model: SM-N910A GALAXY NOTE 4 - ATT
IMEI: *Intentionally removed*
Trade-In Credit: $0.00
Your trade-in credit was adjusted for the following reason(s):
•
What's next?
Your trade-in credit was adjusted for the following reason(s):
• Physical Damage
• LCD Damage
• Liquid Damage
• No Power
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