It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email [email protected] with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.
Once a Thread Wiki is added to a thread, "Create Wiki" button will disappear. If you would like to learn more about Thread Wiki feature, click here.
Leave a Comment
Top Comments
A14 $714
A54 $770
S23fe $880
S23+ $994
3,536 Comments
Sign up for a Slickdeals account to remove this ad.
Thursday, February 15th
Sign up for a Slickdeals account to remove this ad.
HOWEVER, if there is an issue as other described with reject reason that is totally not matching what you have sent in. I think you are mostly going to be lost out in the trade-in despite efforts put it to provide supporting details.
I've done tons of trade-in in the past with Samsung or TMobile and even with issues with such, the carrier support staff usually would help resolve/approve the request after reviewing your attached vid/image.
Overall, I would totally not do mail in anymore if I were given the choice again.
First I was told by Assurant, that the IMEI matched but the make/model was wrong. I asked them to re-check the phone, and they sent me a screenshot of their warehouse software, that showed what the receiving employee had typed in. When I requested them to send a picture of the phone with the IMEI displayed, they then changed their tune and said now the IMEI doesn't match and they are escalating the ticket to their management team. I suspect they found that they made an error, but won't admit it outright.
While Assurant is a mess, Spectrum Mobile support is even worse. Their support staff has no ability to resolve anything. Anyone thinking of staying with Spectrum Mobile after their phone is unlocked, save yourself the headache.
Mine was delivered on 2/9, and was supposed to be assessed on 2/11. However, as of today (2/13) I have not yet received credit.
Hopefully if your post is any indication, my phone should be assessed by tomorrow.
Sign up for a Slickdeals account to remove this ad.
Then finally got the email on 2/13 about them receiving the device and says I got the trade in credit. Trade in Status updated to show "received at warehouse 2/12 and assessed by 2/14".
From E-mail:
Good news! We've received your device and inspected it. You'll be receiving a Trade-In Credit of $58.00 for your device. In addition to your Trade-In amount, you also qualify for the Trade-In Promotion, which brings your total to $758.00.
Device and Offer Details
Make: Apple
Model: IPHONE XR 64GB - GENERIC
IMEI: xxxxxxxx
Trade-In Credit: $58.00
Trade-In Promotion: $700.00
Total: $758.00
What's next?
You'll receive your Trade-In Credit. If you financed your new device, your credit will be applied evenly over the remaining installments of your device payment plan.* If you paid for your new device in full, the total credit for the confirmed value of your trade in, including any applicable promotions, will be applied in the next two billing cycles. If you don't receive your trade-in refund/credit within two billing cycles, give us a call at 1-833-224-6603. Have your offer number available.
Leave a Comment