It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email [email protected] with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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I tried many calls with Spectrum while they said I need to contact Assurant to dispute the condition but then Assurant do not have a contact number that worked to accept my inquiry about the trade-in condition of phone. All of the responses I got from Assurant was that trade-in is deal with carrier rather the Spectrum.
I called Spectrum and they claimed that the trade-in is between Assurant and me and they do not held responsible nor can change anything regarding the evaluation result of the phone.
Basically there is no way at all to dispute the trade-in evaluation by Assurant/ Spectrum.
I tried many calls with Spectrum while they said I need to contact Assurant to dispute the condition but then Assurant do not have a contact number that worked to accept my inquiry about the trade-in condition of phone. All of the responses I got from Assurant was that trade-in is deal with carrier rather the Spectrum.
I called Spectrum and they claimed that the trade-in is between Assurant and me and they do not held responsible nor can change anything regarding the evaluation result of the phone.
Basically there is no way at all to dispute the trade-in evaluation by Assurant/ Spectrum.
https://www.reddit.com/r/Spectrum...ibul
Sounds like some people have reported success contacting that way.
I tried many calls with Spectrum while they said I need to contact Assurant to dispute the condition but then Assurant do not have a contact number that worked to accept my inquiry about the trade-in condition of phone. All of the responses I got from Assurant was that trade-in is deal with carrier rather the Spectrum.
I called Spectrum and they claimed that the trade-in is between Assurant and me and they do not held responsible nor can change anything regarding the evaluation result of the phone.
Basically there is no way at all to dispute the trade-in evaluation by Assurant/ Spectrum.
My Trade was denied in the Pixel 8 Pro promo. They were claiming that I sent a different phone.
So I tried to resolve the issue with them via email. after 2 days they kept telling me that I had sent the wrong phone. So I send them snippets from my Detailed video recording.
They were telling me they had to investigate it.
After 4 days when I did not hear anything from them, I filed a complaint with all communication and evidence to the State Attorney General's office, FCC, and FTC. Also Included then in the complaint and communication.
The State Attorney General's office called me and talked with me and they deal with Spectrum. I received an email in 3 days from Assurant with the pictures attached of my original phone with the correct details and approval of trade-in. They send me a Physical check for my trade-in as they cannot update manually in the system.
So I suggest opening a legal complaint before their deadline expires and giving them a fight is the right option for you as you have all the evidence to prove that you are right.
Hope this helps.
I am also waiting for my Trade to be approved too... Hope I don't have to exercise once again the same thing.
Update:
Succker at the ASSURENT changed the status to
Original: Your device was received at our warehouse on 02/07/2024. It should be assessed by 02/09/2024.
Revised: Your device was received at our warehouse on 02/07/2024. It should be assessed by 02/11/2024.
https://www.reddit.com/r/Spectrum...ibul
Sounds like some people have reported success contacting that way.
This email from where i received the mail after filing my complaint with The State Attorney General's office, FTC, FCC
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Originally, I have had high hopes on this whole trade-in process since the update as well as the webpage is quite informative overall.
Originally, I have had high hopes on this whole trade-in process since the update as well as the webpage is quite informative overall.
Here is a video snippet of how I record my phone info/condition:
https://streamable.com/7vc5pe
Here is a video snippet of how I record my phone info/condition:
https://streamable.com/7vc5pe
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