It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email [email protected] with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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The other person took action too soon like I said. I told you the same thing too which was to to wait and what happened to you? You said it was a miracle but was it really? I guarantee you that if you hadn't waited and opened a chargeback, it would've made for a far more messier situation by now. My point is, don't overcomplicate things if you're not sure what's going to happen.
But hey, what do I know. Hindsight be damned. Trying to give my 2cents so that it's easier for all of you but whatever.
P.S. I got my second trade in credit today as well. Must be some of that little miracle magic working for me too. ¯\_(ツ)_/¯
Obviously I was speaking tongue in cheek about miracle because my trade in was accepted at literally the 14 day mark, which was the final day for my return. I was not saying it was a miracle that I received the credit, I was commenting on the timing. So please feel free to get off your high horse.
"I am terribly sorry you were given the wrong information. Unfortunately, we are not able to send a manual check as the credits have already been sent electronically to Spectrum Mobile. It is now up to them to give you the credits on your account. I suggest you may want to visit a mobile store or call the customer support line for Spectrum Mobile again to see if they can provide you with an accurate resolution. This mistake is on their end and there is nothing more we can do. We have no access to your account with Spectrum Mobile and so they will need to be the ones to place the credits on your account."
You should probably prepare filing for FCC formal complaint to get either the credit or device back. If the device was already assessed and processed, it will probably be impossible to get it back now from Assurant unfortunately.
Honestly, this is Spectrum's fault but it should be noted that mobile reps words are never to be trusted. They don't know what they're talking about half the time.
Obviously I was speaking tongue in cheek about miracle because my trade in was accepted at literally the 14 day mark, which was the final day for my return. I was not saying it was a miracle that I received the credit, I was commenting on the timing. So please feel free to get off your high horse.
"It's unacceptable that there is so much delay return window closing..."blah blah blah, get off your high horse. There's zero guarantee that trade in was going to be accepted within that 14 days return period and if you took that risk, it's on YOU. Double so, if you decided to cancel in the middle of these transaction and you further complicate things.
This will be my last post here in this thread. Since you guys are all high and mighty with your attitude, go ahead and console each other's pain and grievances.
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Attachment 14964709
Feel free to update the information yourselves. Good luck~
https://www.imeipro.inf
http://www.checkesnfre
https://swappa.com/imei
My Moto G shows ineligible to activate on StraightTalk, but shows clean on all the other free esn check sites. I'm still waiting for the assessment on mine, so I don't know what the result will be, but seeing some people with blacklisted Moto G's getting approved makes me think the ST website is not showing the correct information on SOME phones.
Feel free to update the information yourselves. Good luck~
And for those wondering, got trade in approval confirmation yesterday and credit it account today. So even though it says 1-2 billing cycles, you can request your refund much sooner than that if paid in full.
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