It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email [email protected] with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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A14 $714
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However, the problem lies here:
"In order to receive a refund or exchange, Spectrum must receive the Mobile Device within ten (10) days of you receiving a return authorization from Spectrum."
Who's to say that it doesn't take over 10 days for the package to be received by spectrum...
In which case you could be screwed on two fronts (if your online trade-in gets cancelled) and your phone return doesn't get received by spectrum in time.
Once you drop it off, it's literally and figuratively out of your hands. So I don't know how they are acting like you should somehow be responsible.
Should really be a matter of you have x number of days to drop it off, and that's it. How long it takes to be delivered, that's not on me. But that's life, a bunch of "should be's".
"A Mobile Device that Spectrum directly mails to you cannot be returned at a Mobile store location. Additional requirements are listed below."
, you have fourteen (14) days from the date of purchase to initiate a return.
PS: thank you to everyone said don't bother activating the Walmart moto device. Not expensive lesson but definitely annoying lesson learned
, you have fourteen (14) days from the date of purchase to initiate a return.
PS: thank you to everyone said don't bother activating the Walmart moto device. Not expensive lesson but definitely annoying lesson learned
, you have fourteen (14) days from the date of purchase to initiate a return.
PS: thank you to everyone said don't bother activating the Walmart moto device. Not expensive lesson but definitely annoying lesson learned
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I had an issue where I asked the color of my device to be changed to another as the one I wanted came in stock. This was on the other side of the pre-order window. I said I would only want to go forward if it would not affect the pricing. The sales rep, of course wanting to earn a sale, said "yes of course we can match the original double your storage pricing!" Lo and behold they canceled the original order (without my express consent) and are magically unable to honor the original price on the new order.
Several chats and phone calls later, it was suggested that I immediately ask to talk to a supervisor. They were able to sort it out in minutes. As helpful as some of these sales and billing reps can be, if you're having any struggles then save everyone time and escalate as soon as you can. Keep in mind, carry each conversation with respect and a level mind. And only pursue things that you are 100% justified in knowing you are correct. In my case I think the chat rep truly misunderstood my original issue. Thankfully, a supervisor was able to read this directly and amend the issue.
I had an issue where I asked the color of my device to be changed to another as the one I wanted came in stock. This was on the other side of the pre-order window. I said I would only want to go forward if it would not affect the pricing. The sales rep, of course wanting to earn a sale, said "yes of course we can match the original double your storage pricing!" Lo and behold they canceled the original order (without my express consent) and are magically unable to honor the original price on the new order.
Several chats and phone calls later, it was suggested that I immediately ask to talk to a supervisor. They were able to sort it out in minutes. As helpful as some of these sales and billing reps can be, if you're having any struggles then save everyone time and escalate as soon as you can. Keep in mind, carry each conversation with respect and a level mind. And only pursue things that you are 100% justified in knowing you are correct. In my case I think the chat rep truly misunderstood my original issue. Thankfully, a supervisor was able to read this directly and amend the issue.
I wouldn't let them give you the $2 a month lol. Unless you are already doing bill credits, then that makes sense. But only 1% of people are doing that most likely...
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I had an issue where I asked the color of my device to be changed to another as the one I wanted came in stock. This was on the other side of the pre-order window. I said I would only want to go forward if it would not affect the pricing. The sales rep, of course wanting to earn a sale, said "yes of course we can match the original double your storage pricing!" Lo and behold they canceled the original order (without my express consent) and are magically unable to honor the original price on the new order.
Several chats and phone calls later, it was suggested that I immediately ask to talk to a supervisor. They were able to sort it out in minutes. As helpful as some of these sales and billing reps can be, if you're having any struggles then save everyone time and escalate as soon as you can. Keep in mind, carry each conversation with respect and a level mind. And only pursue things that you are 100% justified in knowing you are correct. In my case I think the chat rep truly misunderstood my original issue. Thankfully, a supervisor was able to read this directly and amend the issue.
This is why I am particularly concerned right now hitting the 14 day mark of the return period with Assurant not yet processing my trade in. Even if I call Spectrum and they tell me one thing how am I to trust what they are saying given the previous headaches?
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