It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email [email protected] with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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A14 $714
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I received S24 phones from Spectrum and activated them. Can I trade-in the Moto G Play phones in-store?
Source: I did this for 3 preorders, 2 of which have already been inspected & accepted.
Other than that, my USPS tracking still doesn't say it's delivered, but still got one of the credit today. You might be in a similar situation where they already have it but USPS hasn't updated anything.
I hope I am in the same situation as you that it gets processed/credited soon, but I am just concerned about the return window and whether I should just cancel everything and do it in store because of the current situation. That is my concern. Obviously if i knew the trade in would take longer than the return window I would not have done it. 14 days should be plenty of time for USPS to deliver to Assurant. There should not be cahoots between the two where USPS is not doing destination scans. That should be reported to he Inspector General by those who did not have destination scans.
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I hope I am in the same situation that it gets processed/credited soon, but I am just concerned about the return window and whether I should just cancel everything and do it in store because of the current situation. That is my concern. Obviously if i knew the trade in would take longer than the return window I would not have done it. 14 days should be plenty of time for USPS to deliver to Assurant. There should not be cahoots between the two where USPS is not doing destination scans. That should be reported to he Inspector General by those who did not have destination scans.
This anti-theft thing, will factory reset get rid of that? that's a more tech question, i thought factory reset get rid of everything that should not be there.....
Not saying everyone is like that as there are some that are just plain unlucky, but I honestly wouldn't worry as long as you followed all directions and sent it in properly. Make sure to take pictures and videos of your package, keep the receipt with weight on it (in case it gets stolen you have proof) and you will be fine with any trade in.
TLDR; I wouldn't worry until it's actually time to be worried. Just be patient.
Stock is always low around my area. They only have couple of these promo phones every week before selling out and then have to wait for restock for another week.
My store notifies me through phone call once they get stock again.
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