It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email [email protected] with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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A14 $714
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Edit: spoke with the rep, order will still ship. Lucky my current cycle ends 2/14, so I can reactive when the S24 arrives and the plan will get prorated.
Edit 2: looks like the rep couldn't suspend the line due to a pending order. So no go.
The delivery of your Samsung Galaxy S24 order has been delayed due to supply shortages. When your device is received by Spectrum, it will be shipped to you, and you will be notified with tracking information."
I'm starting a new line with a new number. I assume the 12 months free starts when I activate my phone and get a number
has anyone done the above and have since got their trade-in approved?
I'm past the deadline to return the phone. This is turning out to be a really crappy deal.
has anyone done the above and have since got their trade-in approved?
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https://www.assurant.co
Scroll to the bottom of the page and the first drop down has "Customer Inquiry: Trade-In /Device Protection Issues"
It asks for your company name, because it is obviously a sales web form, but enter your name a second time for company name. In "tell us about your business", express your concern or question concerning your trade in. This will be a good way to document your trade in issue if your next step is an FTC/AG/FCC complaint.
https://www.assurant.com/partner-...de-program [assurant.com]
Scroll to the bottom of the page and the first drop down has "Customer Inquiry: Trade-In /Device Protection Issues"
It asks for your company name, because it is obviously a sales web form, but enter your name a second time for company name. In "tell us about your business", express your concern or question concerning your trade in. This will be a good way to document your trade in issue if your next step is an FTC/AG/FCC complaint.
I'm past the deadline to return the phone. This is turning out to be a really crappy deal.
ask them to check once again, and if you are confident then ask the State Attorney General's office to be involved in it.
So today I chatted with a Spectrum rep to get clarification on what happens to my trade in if I initiate the return. She said that as soon as I initiate the return the $700 trade-in promo will be removed, not when they receive the returned phone. And that if my trade in gets approved after initiating the return I will lose the $700 promo and only receive the actual trade in value of the phone (which is like $11 for my walmart moto g play).
Do you see any changes in your account suggesting what she said is true? Perhaps a pending return confirmation or changes to your original s24 order? My s24 order confirmation under billing history shows I am supposed to receive $700 trade in promo so wondering if they have removed that promo from your order. She also told me I have 20 days for them to receive the return unlike your 14 days so not sure if anything they say can be trusted without actual documentation somewhere.
Sign up for a Slickdeals account to remove this ad.
So today I chatted with a Spectrum rep to get clarification on what happens to my trade in if I initiate the return. She said that as soon as I initiate the return the $700 trade-in promo will be removed, not when they receive the returned phone. And that if my trade in gets approved after initiating the return I will lose the $700 promo and only receive the actual trade in value of the phone (which is like $11 for my walmart moto g play).
Do you see any changes in your account suggesting what she said is true? Perhaps a pending return confirmation or changes to your original s24 order? My s24 order confirmation under billing history shows I am supposed to receive $700 trade in promo so wondering if they have removed that promo from your order. She also told me I have 20 days for them to receive the return unlike your 14 days so not sure if anything they say can be trusted without actual documentation somewhere.
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