It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email [email protected] with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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A14 $714
A54 $770
S23fe $880
S23+ $994
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in this process you will be between losing your old phone or paying in full if trade in get rejected for any reason. adding to this too much communications and wasting of time.
Also Ali, did you ask Spectrum if you can cancel your return and keep the device and get the credit? I am not sure how you shipped it, but if Spectrum will honor the credit if you do not return the device then you could potentially contact the shipper and have the shipment returned.
Also Ali, did you ask Spectrum if you can cancel your return and keep the device and get the credit? I am not sure how you shipped it, but if Spectrum will honor the credit if you do not return the device then you could potentially contact the shipper and have the shipment returned.
Or maybe it is a bit of both and Assurant is not being consistent with their checks.
Sent two trade-ins on 1/29 (Metro S23FEs). 1st trade in delivered on 2/1 as per USPS. Second was stuck from 1/29 to 2/3 as "in possession of item" on USPS. It started moving again on 2/3 and was delivered on Monday morning (2/5) as per USPS.
Spectrum acknowledged first trade in and said:
Your device was received at our warehouse on 02/02/2024. It should be assessed by 02/04/2024. No assessment or update, but I now see $898.41 (should be $880, but maybe got some sort of tax back? I'm in Wisconsin.)
Second trade still says In Transit - Your device is on it's way to our warehouse!
I did a chat and they are going to transfer the credit balance back to my credit card in 3-5 business days.
After seeing your post, I checked my spectrum billing account and saw that the credit came in, slightly more than what I was owed (probably some tax returned). This whole mail trade in process is stressful. I think next time, I'll just stick to in-store trade in.
Also Ali, did you ask Spectrum if you can cancel your return and keep the device and get the credit? I am not sure how you shipped it, but if Spectrum will honor the credit if you do not return the device then you could potentially contact the shipper and have the shipment returned.
yes I asked them if they can cancel the return but it seems that not possible.
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What is not making sense to me is that if you just mailed back your phone yesterday and they have not yet received it, how have they already rejected the trade in credit to your account if they have not issued a refund or processed the return? I would still keep an eye on your Spectrum account, you might get lucky and the promotion posts to your account before they process the return. I am always skeptical of anything Spectrum customer service says since every time I call them they usually tell me something different.
What is not making sense to me is that if you just mailed back your phone yesterday and they have not yet received it, how have they already rejected the trade in credit to your account if they have not issued a refund or processed the return? I would still keep an eye on your Spectrum account, you might get lucky and the promotion posts to your account before they process the return. I am always skeptical of anything Spectrum customer service says since every time I call them they usually tell me something different.
After seeing your post, I checked my spectrum billing account and saw that the credit came in, slightly more than what I was owed (probably some tax returned). This whole mail trade in process is stressful. I think next time, I'll just stick to in-store trade in.
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