- Yes, some individuals cannot connect to the Segway app (BT issues), others are lucky and are able to do this. This seems to be dependent on the dashboard that was placed on when refurbishing these. If you have a blinking bluetooth icon on your dash, that means you were lucky, pair it through the app, NOT your phone's bluetooth setting
- If you temporarily see a BT icon flashing and it goes away, you need a new dashboard or send out your current one to be flashed
- Yes, FW gets stuck at 47% when trying to update
- Want to switch between MPH and km/h? Download the Nine Dash app (Android only)
- Want to change the lights on the deck/board? Download M365 Tools (Android only)
- Yes, there are individuals who can't see the charging % update in real time while it is charging, likely due to not having BT enabled dashboard
- For those who want to fix the BT issues, you may have to flash your current dashboard (if the circuit board in yours is purple, there is currently not a ton of information on those, so you may have to order another one to flash) in order to enable BT or buy an OEM dashboard if you don't have the skills/knowledge to do the prior way. You can also purchase a flashed aftermarket one. Click the link below for a tutorial if you want to flash it yourself
https://www.scooterhack
Here's a reputable site that offers dashboard flashing. I've had a few conversations with one of the owners and just confirmed that if you have a purple circuit board when you take your dash off, you cannot flash this and will have to purchase another dash that can be flashed or a pre-flashed one (which they also sell).
https://www.bananascien
- Is there a way to fold it? No, but it is very simple and quick to disassemble it if you need to transport it, only 4 security torx bolts holds the stem to the deck/board
I also contacted the company that renews/refurbishes these about the issues and this is their reply
- The ES4-800 Bird manufacturer has not developed a customer based mobile phone app for this model.
- The Segway ES1 app IS NOT compatible with the ES4-800 Bird scooter but you may get some limited functionality from the app.
- The Bluetooth function is used only by the factory to upload unit operational firmware to the ES4-800 Bird scooter.
- The unit has been hardcoded to run in "S"ports mode / full speed range. You cannot switch to the other limited speeds 1 & 2.
- There are two version of dashboards used by the manufacturer, some of the ES1-300 units have dashboards that display the Bluetooth logo and some do not.
SOLUTION TO REGAIN RETAIL FUNCTIONALITY BACK (most)
- Purchase an aftermarket dashboard on Amazon (any of them should be fine, they're just rebranded) (easiest way, you can also flash your dash if you have a green board with stlink, if you don't know what this means, just purchase another dash)
- Follow this video to remove your dash board https://www.youtube.com/watch?v=b...EJY
&t=937s, you need to purchase a set of security Torx bits. Harbor Freight has a pretty inexpensive set for ~$10 that includes many.
- After re-installing, download the Segway application. Make sure you have bluetooth and location on and pair the scooter through the app, not through your phone's setting. Update FW. So far, BMS updates fail with aftermarket, not confirmed yet if it succeeds with an OEM dashboard (it is now confirmed that BMS updates will successfully update with an OEM dashboard)
- Next, follow the instructions below to regain retail functions like speed mode and derestricting your scooter's speed back to retail (~18 mph).
1. On a Windows PC with bluetooth install Ninebot-Flasher by majsi from the Microsoft Apps Store
2. Connect to the Ninebot ES2/ES4 and in the white box, type your serial number in with one change, change the fourth character to a T. So, for example, N2GRDXXXXX to N2GTDXXXXX
3. With the cursor in the field press Ctrl-Alt-A
4. Press the Write ESC Sn button
There are other programs you can use to change the SN, here's another one (I personally haven't used it, so can't give instructions)
- Ninebot IAP, an alternative to Ninebot-Flasher (PC/Windows only). For people who are unable to use Ninebot-Flasher in their current Windows 10 OS (it failed to connect to my scooter), Ninebot IAP worked for me.
1. Go to https://iap.scooterhacking.org/get
2. Click "DOWNLOAD SETUP X86" and install it on your PC
3. Launch program, click "Start scan" to find your scooter's name and bluetooth id, then click "Connect"
4. After successful connection, click on "Tools" tab, then "Change SN" button, a mini popup window will appear
5. Type in your serial number in with one change, change the fourth character to a T. So, for example, N2GRDXXXXX to N2GTDXXXXX
6. Click "OK". Quick note: you might have to do this once or twice. Windows threw some random error on my first try.
7. Disconnect scooter and connect it back to your Segway app and check your scooter's serial number, it should be changed.
The Segway app will treat this as a new scooter and will send you through the intro again (warnings about safety, etc.). You'll noticed that in the Select Device dropdown menu, you'll see two scooters with the same bluetooth id but different scooter thumbnails - and they both can connect to the same scooter! One is full featured (with ES2 designation, at least for me) and the other, limited featured (before serial was changed). I'd recommend unlinking both, and just link to the scooter again to always connect to the scooter with all features available.
For those that followed all the steps above and got everything updated but still unable to access the lighting effects and unlocked speed, it could be your control board.
In my example, after following all the steps with an OEM Dash, my dropped down showed "Kickscooter E45D". Swapped out the control board and followed all the steps again and saw ES2 in the drop down and everything was unlocked.
OEM DASH UPDATE
For those waiting for an update with an OEM dashboard, here it is.
Those who purchased an aftermarket dash could not update the BMS. but had access to all other retail functions, with an OEM dash, I was able to update the BMS (I believe the latest is 1.4.9?). Also, someone gave me a great tip, but wanted to confirm it on my end, if you can borrow an OEM dash from someone, you can update everything and then change back to your previous dash (if you were lucky to get a BT enabled one, I believe purple boards = BT enabled), all retail functions will still remain on the scooter.
Recently found out by another individual that BMS also updates with an aftermarket dash that's been flashed with OEM FW, there are sellers on ebay who sell these, ~$30. The issue with these according to some individuals is that the BT update doesn't seem to hold after exiting the app, it looks like it succeeded, but reverts back when the app is closed and reopened.
Another finding - User reported that after updating the FW with an aftermarket dash (non-flashed), they were able to re-install their purple dash and it allowed them to update the BMS to 1.4.9.
Replacement Parts and Free Helmet
For those with missing or broken parts. I can confirm you can contact the warranty company for replacements, all you need is your receipt and send them a couple of photos for reference. I was able to get a new fender and some bolts replaced.
Email - Support@CMSwarranty
Phone - 734-365-7914
Bonus - Confirmed this still works
Don't forget, Bird will also send you a free Helmet if you used their app this last year, All you need to pay is shipping. https://www.bird.co/blog/bird-off...et-selfie/
WARNING
Do not use the electronic brake (the brake on the handlebar) to slow down while going downhill, you can potentially fry something and thus resulting in a brake failure. Use the rear brake located on the rear wheel by stepping on it or a combination of the two (slow down slightly with the rear brake and then use the e-brake), do not rely solely on the e-brake to slow down when going fast (20 mph+). The e-brake failure is likely due to the regenerative braking function this scooter has, it sends too much energy back to the circuit board and poof.
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It shipped from CA.
Anyone know where is the extra battery pack locate?
Bird loaded custom firmware disabling the Bluetooth features, and they will not connect to the app.
You need to flash or replace the dashboard.
https://www.youtube.com/watch?v=Kba7yK9
https://www.youtube.com/watch?v=Kba7yK9
I have 3 of these purchased in the last 2 weeks and they do not connect to the app.
Cruise control works after enabling in the Segway app. Set the brakes to max regen and that might be a bit too much. Like everyone else the firmware won't update past 47% and then dies. All the lights seem to work. Scooter is an absolute steal for the money. My app said it had only been used .7 km (so about .4 miles). It looks brand new.
One thing to keep in mind, non-pneumatic tires (meaning solid, with no air pressure) are treacherous as hell when the road is wet. Those painted lines are bad when dry, and like oil on ice when wet. Take it super easy if turning when it is wet.
The nice thing is these tires don't get flats but ride quality also suffers. So if it is misty, rainy, wet, etc. just slow way down especially when turning. Not sure how waterproof these are. I wish I had bought another one though I already have two very fast scooters (40 and 50 mph respectively). This is just a great beat around scooter. I am fine with the top speed of about 16 mph. Given the small wheels, no suspension, solid tires and small battery pack, it is plenty fast. Going faster will kill the range dramatically anyway. If you want something faster, spend more money and get an Apollo Pro or Ultra, Zero 10X or 11x, Dualtron Thunder, etc. Then you have good suspension, AWD, and amazing acceleration and top speeds of 40 mph and up.
For the money though, this has to one of the best deals I've found on SD that wasn't some total price screw up. I am going to be tracking the site and see if these pop up again. If if the Bluetooth didn't work, and i couldn't connect the app, this thing is solidly built and still a great buy.
I have 3 of these purchased in the last 2 weeks and they do not connect to the app.
I dont really see the use of the app except for tracking and maybe locking the scooter.
I have 3 of these purchased in the last 2 weeks and they do not connect to the app.
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My external battery doesnt light up though but on app it shows i have 2 battery.
Edit 1 - You can change the board/deck lights using the M365 tools app.
Edit 2 - You can use the Nine Dash app to change from km/h to mph (I haven't personally done this, but some users have had success with it, there should be a setting somewhere in that app)
https://www.reddit.com/r/ninebot/...oaded_151/
https://www.reddit.com/r/ninebot/...oaded_151/
on this thread someone found an easy unlock for speed, has anyone tried it tho o see if it worx
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For those taking count, I bought 2. Both have flashing Bluetooth. When I connect with the official or third party apps via Android, the scooter beeps and Bluetooth logo becomes solid. Locked in Sport mode, 15.5 mph/25 km/h, can't flash firmware like everyone.
For those without Bluetooth, you're not missing too much.
So far, Bluetooth features:
-Lock/unlock the scooter. Locking just makes it so gas pedal doesn't work and the electronic brake is applied when you try to roll the scooter manually. It makes a relatively quiet beep if you try to roll it. Would fail as a deterrent in my opinion. Also comically, you cannot turn off the scooter while it is locked, so you have the flashing RGB LEDs on the undercarriage continuously going while it's locked.
-Modify regen: low (default)/med/high. This is how much the scooter applies electronic braking when you're cruising without pressing gas or brakes.
-Cruise control: on/off. If on, if you hold the gas for 5 seconds straight while riding, the scooter will beep and then keep the gas on without needing to press gas until you brake.
-Through 3rd party app m365 tools:
---Turn on/off tail light. This allows you to make it so the tail light isn't always on, instead it's only on when brakes are applied. Personally I'd keep it on.
---Modify the undercarriage LED lighting
-Through 3rd party app Nine Dash: Can change scooter display to mph or km/h.
-There is no ability to change speed, sport mode, or
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Did you also try changing your serial number with Ninebot Flasher? That's another way of derestricting the speed.
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